Terms of Service

1. Acceptance of Terms

These Terms of Service apply to your access to and use of izlento.com. By visiting our website, placing an order, creating an account, or using any part of our services, you agree to follow these Terms of Service and all applicable policies published on our website.

2. Website Operator

GUI ZHOU XIA HE KE JI YOU XIAN GONG SI operates izlento.com, an online store selling jerseys, sportswear, polo shirts, trousers, shorts, and related athletic-style apparel. If you have any questions regarding these terms, please contact us at service@izlento.com or +86 14700050381.

3. Eligibility to Use the Website

By using this website, you confirm that you are at least the age of majority in your place of residence or that you are using the website under the supervision of a parent or legal guardian. You agree to provide accurate and complete information when placing an order.

4. Product Information

We make reasonable efforts to display product names, descriptions, sizes, colors, prices, and images accurately. However, slight differences may occur due to screen display settings, photography, product updates, fabric batches, or manual measurements.

5. Apparel Size and Fit

Because our products include jerseys and sports apparel, customers should review product details and size information carefully before ordering. Size, fit, fabric feel, and styling may vary by product type, design, and manufacturer.

6. Orders and Acceptance

Placing an order does not automatically mean the order has been accepted. We may review, cancel, or refuse an order if there are stock issues, pricing errors, payment problems, suspected fraud, incorrect customer information, or other reasonable business reasons.

7. Prices and Currency

All prices and transaction amounts are processed in United States Dollars (USD). Prices, discounts, shipping fees, and promotions may change without prior notice. The final checkout amount shown before payment will apply to your order.

8. Payment Terms

We accept secure online payment methods as described in our Payment Policy. Payments may be processed through Stripe, PayPal, card networks, digital wallet providers, or other supported payment services. We do not store full card numbers or CVV information on our website servers.

9. Payment Verification and Disputes

If a payment dispute, chargeback, fraud review, or payment inquiry occurs, we may provide relevant order records, tracking information, delivery confirmation, customer communication, refund records, and applicable website policies to Stripe, PayPal, banks, card issuers, or payment review partners.

10. Shipping and Delivery

We provide shipping services to the United States, Europe, Australia, and Rest of the World. Order processing time, shipping fees, estimated delivery times, customs matters, package damage reporting, and delivery rules are explained in our Shipping Policy.

11. Delivery Information

You are responsible for providing a complete and accurate shipping address. If delivery fails because of an incorrect address, unavailable recipient, refused package, or unclaimed package, additional shipping fees or delays may apply.

12. Returns and Refunds

Return eligibility, return conditions for apparel, refund timing, return shipping responsibility, damaged item claims, and non-returnable items are governed by our Refund & Returns Policy. Approved refunds are returned to the original payment method within 7 business days after approval.

13. Custom or Personalized Products

Custom-made, personalized, printed-name, printed-number, team-customized, or made-to-order products may not be eligible for return or exchange unless there is a verified quality issue, production error, or wrong item caused by us.

14. Privacy and Data Protection

Your personal information is collected, used, shared, and protected according to our Privacy Policy. The Privacy Policy also explains payment security, data protection measures, GDPR-related rights, international shipping data use, and how information may be used for order verification or dispute support.

15. Intellectual Property

All website content, including text, layout, graphics, images, product presentation, logos, design elements, and website structure, belongs to us or our licensors unless otherwise stated. You may not copy, reproduce, sell, modify, or use our content for commercial purposes without written permission.

16. Prohibited Uses

You agree not to use this website for unlawful activities, fraudulent orders, payment abuse, unauthorized access, malware distribution, intellectual property infringement, harassment, data scraping, or any activity that may damage, disable, or interfere with our website or business operations.

17. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access. Website access may be affected by maintenance, updates, technical issues, third-party services, hosting problems, security reviews, or events beyond our control.

18. Limitation of Liability

To the fullest extent permitted by applicable law, GUI ZHOU XIA HE KE JI YOU XIAN GONG SI will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, delivery delays, service interruptions, or inability to use our services.

19. Governing Law and Court Jurisdiction

These Terms of Service and any dispute related to izlento.com, your order, payment, shipping, return, refund, or use of our website shall be governed by the laws of the People’s Republic of China, without regard to conflict of law principles. Any dispute that cannot be resolved informally shall be handled by the competent courts in China, unless mandatory consumer protection laws require otherwise.

20. Contact Information

If you have questions about these Terms of Service, your order, payment, shipping, return, refund, or privacy rights, please contact us using the information below.

Company: GUI ZHOU XIA HE KE JI YOU XIAN GONG SI
Address: Room 24, 8th Floor, Unit 1, Building E8, Zone E, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province
Email: service@izlento.com
Phone: +86 14700050381