Privacy Policy

1. Privacy Policy Scope

This Privacy Policy explains how GUI ZHOU XIA HE KE JI YOU XIAN GONG SI collects, uses, stores, shares, and protects personal information when you visit or place an order through izlento.com. Our website sells jerseys, sports apparel, polos, pants, shorts, and related athletic-style clothing, and we provide shipping services to the United States, Europe, Australia, and Rest of the World.

2. Information We Collect

We may collect information that you provide directly, including your name, billing address, shipping address, email address, phone number, order details, account information, and messages you send to our support team. This information is used to process orders, arrange delivery, provide customer service, and manage post-purchase issues.

3. Order and Transaction Information

When you place an order, we collect order-related information such as purchased products, size, color, quantity, price, shipping method, order number, payment status, delivery destination, and tracking details. This information helps us fulfill your order, verify transaction records, respond to payment inquiries, and support dispute or chargeback reviews when necessary.

4. Device and Usage Information

When you browse our website, we may collect technical information such as IP address, browser type, device type, operating system, pages visited, referral source, access time, and general usage behavior. This information helps us improve website performance, detect fraud, protect account security, and understand how visitors use our store.

5. Cookies and Similar Technologies

We may use cookies, pixels, log files, and similar technologies to support shopping cart functions, remember preferences, analyze traffic, improve website performance, support advertising, and help prevent fraudulent activity. You may control or disable cookies through your browser settings, but some website features may not function properly without them.

6. How We Use Your Information

We use personal information to process payments, confirm orders, prepare shipments, provide tracking updates, respond to customer service requests, manage returns and refunds, prevent fraud, improve our website, comply with legal obligations, and maintain accurate business records.

7. Payment Processing

Payments on our website may be processed through secure third-party payment providers, including Stripe and PayPal. We do not store your full credit card number, CVV, or full payment credentials on our servers. Payment information is handled by the payment provider according to its own security and compliance standards.

8. Payment Security

To help protect payment transactions, checkout pages may use secure encrypted transmission, payment tokenization, fraud screening tools, transaction verification, and payment-provider security controls. Stripe, PayPal, card networks, and banks may process payment-related data to authorize payment, detect fraud, manage refunds, or review payment disputes.

9. Stripe and PayPal Dispute Support

If a payment dispute, chargeback, fraud review, or payment inquiry occurs, we may provide relevant order records to Stripe, PayPal, card issuers, banks, or dispute-resolution partners. These records may include order details, customer communication, shipping address, tracking number, delivery confirmation, refund records, product information, and applicable policy pages such as our Shipping Policy, Refund & Returns Policy, and Payment Policy.

10. Shipping and Delivery Use

Because we provide worldwide shipping, we may share necessary delivery information with logistics carriers, customs service providers, fulfillment partners, and local delivery networks. This may include your name, shipping address, phone number, email address, package details, customs information, and tracking information.

11. Customer Service and Communications

We may use your contact information to send order confirmations, payment confirmations, shipping updates, tracking notices, return instructions, refund updates, and customer service replies. If you contact us about damaged, missing, defective, or incorrect items, we may collect photos, packaging images, waybill images, and written descriptions to review the issue.

12. Marketing Communications

If you choose to receive marketing emails, we may send promotional messages, product updates, or store news. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at service@izlento.com. Transactional emails related to orders, shipping, refunds, or account activity may still be sent when necessary.

13. Information Sharing

We do not sell your personal information. We may share information only when necessary with payment processors, shipping carriers, fulfillment providers, website hosting providers, analytics providers, fraud prevention services, customer support tools, legal advisors, tax or accounting providers, and authorities when required by law.

14. Data Security Measures

We use reasonable technical and organizational measures to protect personal information, including encrypted website connections where available, secure checkout processing, limited staff access, role-based permissions, password protection, account access controls, monitoring of suspicious activity, secure hosting practices, and regular review of store operations.

15. Additional Protection Measures

To further reduce risk, we limit the amount of personal information collected, keep order records only as needed for business and legal purposes, restrict access to customer data, use trusted service providers, review suspicious transactions, and avoid storing full payment card details on our website systems.

16. Data Retention

We keep personal information only for as long as reasonably necessary to provide our services, complete orders, process returns and refunds, support payment records, comply with tax and legal obligations, resolve disputes, prevent fraud, and maintain business records. When information is no longer needed, we may delete, anonymize, or securely retain it according to applicable requirements.

17. International Data Transfers

Because we sell and ship products internationally, your information may be processed in countries or regions outside your place of residence, including the United States and locations where our service providers operate. We take reasonable steps to ensure that personal information is handled with appropriate safeguards when transferred internationally.

18. GDPR Privacy Rights

If you are located in a region where the GDPR or similar privacy laws apply, you may have the right to request access to your personal information, correction of inaccurate data, deletion of certain information, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent. To exercise these rights, contact us at service@izlento.com.

19. United States Privacy Rights

Depending on your state of residence, you may have privacy rights regarding access, correction, deletion, and control over certain personal information. We do not sell personal information for money. If you wish to submit a privacy request, please contact us using the contact details below.

20. Children’s Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

21. Policy Updates

We may update this Privacy Policy when our business operations, legal requirements, payment services, shipping services, or website functions change. Updated versions will be posted on this page, and your continued use of izlento.com means you accept the updated policy.

22. Contact Information

If you have questions about this Privacy Policy, payment security, data protection, or your privacy rights, please contact us using the information below.

Company: GUI ZHOU XIA HE KE JI YOU XIAN GONG SI
Address: Room 24, 8th Floor, Unit 1, Building E8, Zone E, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province
Email: service@izlento.com
Phone: +86 14700050381