Shipping Policy

1. Shipping Coverage

This shipping policy applies to orders placed via izlento.com. GUI ZHOU XIA HE KE JI YOU XIAN GONG SI is a website specializing in jerseys and sportswear, offering shipping services to the United States, Europe, Australia, and other regions worldwide. Shipping availability may vary by destination due to factors such as carrier restrictions, customs requirements, local laws, or logistical limitations; final delivery feasibility will be confirmed at checkout.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is successfully completed. Business days are Monday through Friday, excluding weekends and public holidays. Processing time is separate from shipping transit time and may be extended during peak seasons, promotional periods, or high order volume.

3. Shipping Fees, Delivery Time, and Free Shipping

All shipping fees are charged in USD. The final shipping fee shown at checkout will apply to your order.

4. Logistics Carriers

We work with reliable logistics carriers and delivery partners to ship orders. Depending on your shipping address and package details, your order may be delivered by postal services, courier networks, or local delivery partners, including USPS, UPS, FedEx, DHL, or other regional carriers. The final carrier is selected based on destination, package size, service availability, and customs requirements.

5. Tracking Information

After your order is shipped, tracking information will be sent to the email address used at checkout when available. Tracking updates may take 24–72 hours to appear after the package is handed to the carrier. If tracking does not update immediately, please allow additional time for the carrier system to refresh.

6. Delivery and Signature

Please make sure your shipping address is complete and accurate before placing an order. Some orders may require a signature upon delivery depending on the carrier, destination, package value, or local delivery rules. Once the carrier marks a package as delivered to the address provided, the order will generally be considered delivered.

7. Incorrect Address, Failed Delivery, or Unclaimed Packages

If a package cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, refusal, or failure to collect the package, the order may be delayed, returned, or subject to additional shipping fees. Customers are responsible for providing accurate delivery information at checkout.

8. Package Damage or Shipping Problems

Please inspect your package immediately after delivery. If your package arrives damaged, if the item is defective, if you receive the wrong item, or if any part is missing, contact us within 48 hours of delivery at service@izlento.com. Please include your order number, a brief description of the issue, photos of the item, photos of the packaging, and a photo of the shipping label or waybill so we can review the case properly.

9. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on the destination country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for any applicable customs or import charges required by local authorities. Customs clearance may also affect delivery time.

10. Contact Information

If you have questions about shipping, delivery, tracking, or package issues, please contact us using the information below.

Company: GUI ZHOU XIA HE KE JI YOU XIAN GONG SI
Address: Room 24, 8th Floor, Unit 1, Building E8, Zone E, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province
Email: service@izlento.com
Phone: +86 14700050381