Frequently Asked Questions
1. What products do you sell?
We sell jerseys, sports apparel, polos, pants, shorts, and related athletic-style clothing for game-day looks and everyday sport-inspired outfits.
2. Where do you ship?
We provide shipping to the United States, Europe, Australia, and Rest of the World. Final shipping availability will be confirmed at checkout. More details are available in our Shipping Policy.
3. How long does order processing take?
Orders are usually processed within 1–4 business days after payment is completed. Business days exclude weekends and public holidays.
4. How long does delivery take?
Estimated delivery time depends on the shipping region: United States 5–10 business days, Europe 7–14 business days, Australia 8–15 business days, and Rest of the World 10–18 business days after shipment.
5. How much is shipping?
Shipping fees are charged in USD. United States shipping is USD $8.99, Europe is USD $12.99, Australia is USD $18.99, and Rest of the World is USD $22.99.
6. Do you offer free shipping?
Free shipping is available only for United States orders over USD $99.00. Free shipping is not available for Europe, Australia, or Rest of the World unless a special promotion is shown at checkout.
7. Which carriers do you use?
Orders may be shipped through postal services, courier networks, or local delivery partners, including USPS, UPS, FedEx, DHL, or regional carriers depending on destination and package details.
8. Will I receive tracking information?
Yes. Tracking information will be sent to the email address used at checkout when available. Tracking updates may take 24–72 hours to appear after the carrier receives the package.
9. Do I need to sign for delivery?
Some orders may require a signature depending on the carrier, destination, package value, or local delivery rules. Once the carrier marks the package as delivered to the provided address, the order is generally considered delivered.
10. What should I do if my package is damaged?
Please contact us within 48 hours of delivery at service@izlento.com. Include your order number, a brief description, photos of the item, photos of the packaging, and a photo of the shipping label or waybill.
11. Are customs duties or import taxes included?
For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are the customer’s responsibility unless clearly stated at checkout.
12. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. More payment details are available in our Payment Policy.
13. What currency do you use?
All prices, shipping fees, taxes, discounts, refunds, and order totals are processed in United States Dollars (USD).
14. Is checkout secure?
Yes. Payments are processed through trusted payment providers such as Stripe, PayPal, and supported digital wallet services. We do not store full card numbers, CVV codes, or complete payment credentials on our website servers.
15. Can I return an item?
You may request a return within 30 days after delivery. Items must be unworn, unwashed, unused, odor-free, stain-free, with original tags, labels, packaging, and accessories included. Full details are available in our Refund & Returns Policy.
16. Are custom products returnable?
Custom-made, personalized, printed-name, printed-number, team-customized, or made-to-order products are not eligible for return or exchange unless there is a verified quality issue, production error, or wrong item caused by us.
17. When will I receive my refund?
Approved refunds will be returned to the original payment method within 7 business days after approval. Your bank, card issuer, Stripe, PayPal, Klarna, Apple Pay, Google Pay, or other payment provider may take additional time to post the refund.
18. How do you protect my personal information?
We use reasonable technical and organizational measures to protect personal information, including secure checkout processing, encrypted transmission where available, limited staff access, role-based permissions, fraud screening, and trusted service providers. Please see our Privacy Policy for more details.