Return & Refund Policy
1. Policy Scope
This Return & Refund Policy applies to orders placed through izlento.com. GUI ZHOU XIA HE KE JI YOU XIAN GONG SI sells jerseys, sports apparel, polos, pants, shorts, and related athletic-style clothing. Please read this policy carefully before submitting a return or refund request.
2. Return Window
You may request a return within 30 days after the package is delivered according to the carrier tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law or approved by our support team.
3. Return Conditions for Apparel
Returned items must be unworn, unwashed, unused, odor-free, stain-free, and in resalable condition. All original tags, labels, packaging, accessories, and included parts must be returned together. Items showing signs of wear, washing, perfume, deodorant marks, makeup stains, pet hair, damage, alteration, or missing packaging may be refused or may receive a reduced refund.
4. Size and Fit Returns
For jerseys and sports apparel, customers should review the size information carefully before ordering. If you choose the wrong size or no longer want the item, you may request a return within the return window, but the item must meet all return conditions. Return shipping costs for size, fit, color preference, or change-of-mind returns are the customer’s responsibility.
5. Custom-Made or Personalized Items
Custom-made, personalized, printed-name, printed-number, team-customized, or made-to-order products are not eligible for return or exchange unless there is a verified quality issue, production error, or incorrect item caused by us. Please check all customization details carefully before placing your order.
6. Non-Returnable Items
Final sale items, clearance items marked as non-returnable, gift cards, used clothing, washed apparel, altered items, damaged items caused by customer handling, and items returned without authorization are not eligible for return. We may refuse any return that does not meet the conditions stated in this policy.
7. Damaged, Defective, Missing, or Wrong Items
Please inspect your order immediately after delivery. If your item arrives damaged, defective, missing parts, or different from what you ordered, contact us within 48 hours of delivery at service@izlento.com. Please include your order number, a brief description, clear photos of the item, photos of the packaging, and a photo of the shipping label or waybill. We will review the evidence and provide a reasonable solution.
8. Return Request Process
To request a return, contact us at service@izlento.com before sending any item back. Please provide your order number, item name, reason for return, and supporting photos if needed. Our team will review your request and provide return instructions if the return is approved. Unauthorized returns may be refused and may not be refunded.
9. Return Shipping Costs
Customers are responsible for return shipping costs when the return is caused by size selection, fit preference, color preference, duplicate order, change of mind, or incorrect address provided by the customer. If the return is caused by our verified error, defective item, wrong item, or confirmed shipping damage, we will provide a suitable solution, which may include a replacement, refund, or return shipping support.
10. Return Shipping Responsibility
Customers should use a trackable shipping service when returning items. You are responsible for the returned package until it is received and inspected by us. We are not responsible for returns lost, delayed, damaged, or sent to the wrong address due to customer or carrier error.
11. Inspection and Approval
After we receive your returned item, we will inspect it to confirm whether it meets our return conditions. If approved, we will process the refund to the original payment method. If the item does not meet the return requirements, the return may be refused, or a partial refund may be issued depending on the condition of the item.
12. Refund Time
Approved refunds will be processed to the original payment method within 7 business days after the return is received and approved, or after a refund case is confirmed without requiring a physical return. Your bank, card issuer, PayPal, Stripe, or other payment provider may take additional time to post the refund to your account.
13. Cancellations and Order Changes
If you need to cancel or change an order, contact us as soon as possible at service@izlento.com. Orders can only be changed or cancelled before they are processed, customized, packed, or shipped. Once an order has been shipped or production has started for a custom item, cancellation may no longer be available.
14. Payment Disputes and Contact Information
To help resolve issues quickly and fairly, please contact us before opening a payment dispute or chargeback. For Stripe, card issuer, or payment provider reviews, we may provide order records, checkout details, tracking information, delivery confirmation, customer communication, product photos, return authorization records, and this policy as supporting evidence. For help with returns, refunds, or order issues, contact GUI ZHOU XIA HE KE JI YOU XIAN GONG SI at service@izlento.com or +86 14700050381. Company address: Room 24, 8th Floor, Unit 1, Building E8, Zone E, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province.